Mauro Ronci

Learnings on Customer Success and Leadership

Category: Leadership

  • Confidence through clarity: The Power of Assertiveness

    Confidence through clarity: The Power of Assertiveness

    What is the meaning of “assertivity” Assertiveness is the ability to express your thoughts directly and clearly, while also projecting self-confidence. It allows you to communicate effectively and be perceived as a serious and respectful professional. In essence, an assertive person walks the middle ground between passiveness and aggressiveness. Tips and tricks from the expert…

  • From Frustration to Solution: mastering conflict with “HEAR”

    From Frustration to Solution: mastering conflict with “HEAR”

    In a healthy work environment, facing conflicts with customers or colleagues is inevitable, but not necessary. Responding to their aggression, frustration, or passivity without actively seeking common ground never yields good results. I can guarantee this because I’ve made all the mistakes mentioned. That’s where the HEAR framework comes into play. It helps build a…

  • The 4 Quadrants of Employee Performance (+ a Story Confirming How It’s Important)

    The 4 Quadrants of Employee Performance (+ a Story Confirming How It’s Important)

    The Job of a Leader in a Startup Environment Is Hard Don’t get me wrong: every job that includes being responsible for people’s growth and results is hard. But in almost every startup environment, a leader remains connected, to a minimum degree, with operational tasks. As a consequence, we face high stress levels combined with…

  • Why I Question the Term “Expert”

    Why I Question the Term “Expert”

    Navigating the ever-evolving landscape of our world, I find it increasingly difficult to believe in the pinnacle of knowledge. Especially in the tech industry, where innovation is at its zenith, things change so rapidly that by the time you label yourself an “expert”, the subject matter may have already undergone a radical transformation. In light…