Mauro Ronci

Learnings on Customer Success and Leadership

Hi, I’m Mauro 👋🏼

Hey there! I’m Mauro, Head of Customer Success at AlfaDocs, a platform that helps medical practices thrive by giving their patients a fantastic experience.

Why am I here?

Because the journey of learning Customer Success and Leadership has been amazing for me. It helped me (and is helping me) grow businesses, lead awesome teams, and see real results. And guess what? I think those learnings can help you too.

Sharing, not preaching.

I’m not here to tell you I have all the answers. There’s no one-size-fits-all in this game. But what I can do is share my experiences, the ups and downs, and the things I’ve learned along the way. Maybe something will resonate with you, maybe it’ll spark your own ideas. That’s the goal!

Let’s keep it simple.

English isn’t my first language, so I’ll try to keep things clear and jargon-free. We’re here to have a conversation, not write a textbook.

What can you expect?

Ready to jump in?

Stick around and explore! I’ll be sharing new content regularly, so come back and see what’s new.